Help Desk Finale (for now)

I've been going back and forth between Liberum Help Desk and Ilient Sys Aid Help Desk to manage my incoming IT work for a week. Although Ilient has much more to offer, Liberum is quicker to figure out and get going. Plus, I like the simple interface and the user can easily navigate around. I'll still be looking into the many features of Ilient over the coming weeks and may eventually switch, but for the sake of speed, I'm sticking with Liberum.